Refund and Returns Policy

Effective Date: December 12, 2024

At Yiora Luxury, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your luxury item, our Refund and Returns Policy ensures you can return or exchange your purchase within a specified period. Please review the following terms and conditions regarding our refund and return process.

1. Returns

We accept returns on eligible items within 30 days of the purchase date. To qualify for a return, the following conditions must be met:

  • Condition of the Item: The item must be unused, in its original condition, and in the original packaging. Items that have been worn, altered, or damaged by the customer will not be accepted for return.
  • Non-returnable Items: Custom-engraved, personalized, or final-sale items are non-returnable and non-refundable. These items are specifically excluded from our return policy.
  • Return Process: To initiate a return, please contact our customer service team within 30 days of receiving your order. We will provide you with instructions and a return authorization number. Please note that the customer is responsible for return shipping costs.

2. Refunds

Once we receive and inspect the returned item, we will process your refund. Refunds are issued to the original payment method used for the purchase. Please note the following:

  • Refund Timeline: Refunds will be processed within 7-10 business days after the returned item has been received and inspected. Depending on your bank, it may take an additional 5-7 business days for the refund to appear on your account.
  • Partial Refunds: In cases where the returned item has been used or is not in original condition, we reserve the right to issue a partial refund or decline the return.

3. Exchanges

We are happy to offer exchanges for items that are unused and in original condition. If you wish to exchange your item for a different model, color, or size, you may do so within 30 days of purchase. Please follow the return process outlined above and place a new order for the desired item.

  • Price Differences: If there is a price difference between the returned and exchanged item, we will notify you of any additional charge or refund.

4. Shipping and Handling Fees

Shipping fees are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund amount. For exchanges, the customer is responsible for the return shipping cost, and we will cover the cost of sending out the exchanged item.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact our customer service team immediately. We will offer a full refund or send you a replacement item at no additional cost. Please provide photographic evidence of the defect or damage, and we will work quickly to resolve the issue.

6. International Returns

For international orders, the same 30-day return policy applies. However, please note that the customer is responsible for all return shipping costs, taxes, and customs duties. We recommend using a traceable shipping service to ensure your return arrives safely.

7. Contact Us

If you have any questions or need assistance regarding our Refund and Returns Policy, please feel free to contact our customer service team at:

We are here to ensure that your experience with Yiora Luxury is seamless and enjoyable.